Roroak Privacy Policy

Last Updated: May 2026

Roroak operates this website and online store, including the related products, features, content, and services provided through the site, collectively referred to as the “Services.” Our store is powered by Shopify, which helps us operate our e-commerce website, process orders, and provide a secure shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Personal information means information that identifies, relates to, or could reasonably be linked to you.

Depending on how you interact with our website, we may collect the following types of information:

• Contact Information: such as your name, email address, phone number, billing address, and shipping address.
• Order Information: such as products purchased, order history, shipping details, return or refund requests, and transaction records.
• Payment and Transaction Information: such as payment method, payment confirmation, billing details, and transaction details. Payment information may be processed by Shopify and third-party payment providers.
• Account Information: such as login details, account preferences, and saved information if you create an account.
• Customer Support Information: such as messages, photos, order details, or other information you provide when contacting us.
• Device and Usage Information: such as IP address, browser type, device information, pages viewed, referring URLs, and how you interact with our website.

2. How We Collect Information

We may collect personal information in the following ways:

• Directly from you: when you place an order, create an account, subscribe to emails, submit a form, or contact us.
• Automatically through the website: through cookies, pixels, analytics tools, log files, and similar technologies.
• From service providers: such as Shopify, payment processors, shipping providers, analytics providers, and customer support tools that help us operate our store.

3. How We Use Your Information

We use personal information for the following purposes:

• To process and fulfill orders
• To arrange shipping and delivery
• To provide order confirmations, tracking updates, and customer support
• To process returns, refunds, or exchanges
• To improve our website, products, and customer experience
• To detect, prevent, and respond to fraud, security issues, or unauthorized activity
• To send marketing emails or promotional messages, where permitted by law
• To comply with legal obligations and enforce our policies

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve site functionality, remember preferences, analyze website traffic, and support advertising or marketing activities.

Cookies may be placed by Shopify, analytics providers, advertising partners, or other third-party service providers. You may be able to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services, including:

• Shopify: to host and operate our online store
• Payment providers: to securely process payments and transactions
• Shipping and fulfillment providers: to deliver your order
• Customer support providers: to respond to inquiries and service requests
• Analytics and advertising partners: to understand website performance and improve marketing
• Legal or regulatory authorities: when required by law, legal process, or to protect our rights

We do not sell your personal information in the traditional sense. However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling” personal information. Where applicable, you may have the right to opt out of such activities.

6. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify may collect and process personal information to provide, support, and improve the e-commerce services used by our store.

Your information may also be processed by third-party service providers that help us operate our website, process payments, fulfill orders, analyze website activity, or provide advertising services.

These providers may process information inside or outside your state or country of residence and are responsible for handling information according to their own privacy practices.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of your personal information
• Opt out of certain targeted advertising or data-sharing activities
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at service@roroak.com. We may need to verify your identity before processing your request.

8. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive payment details or confidential information through unsecured email.

9. Data Retention

We retain personal information only for as long as necessary to provide our Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Retention periods may vary depending on the type of information and the purpose for which it is used.

10. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website operations.

The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: service@roroak.com

Store Name: Roroak
Company Name: CALVERYN INC
Business Mailing Address:
2255 W 136TH AVE NUM 162
BROOMFIELD, CO 80023
United States

This address is our business mailing address and may not be the return warehouse address. Please contact us before sending any return package.