Roroak Shipping Policy

Last Updated: May 2026

At Roroak, we work to process and ship orders within the timeframes listed below. Once your order has shipped, you will receive a confirmation email with tracking information.

1. Shipping Area

We currently ship to customers within the United States only.

Please make sure your shipping address is complete and accurate at checkout. Incorrect or incomplete addresses may cause delivery delays.

2. Order Processing Time

Order Cut-off Time: 5:00 PM (MT)
Processing Time: 1–3 business days, Monday through Friday

Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.

3. Shipping Methods, Delivery Times & Rates

Shipping Method	Estimated Transit Time	Cost
Standard Shipping	7–12 business days	$9.99
Standard Shipping for orders $69+	7–12 business days	Free
Express Shipping	5–7 business days	$19.99

Free standard shipping applies to orders with a subtotal of $69 or more before taxes, discounts, or additional fees, unless otherwise stated at checkout.

Estimated delivery time = processing time + transit time.

Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, peak seasons, or other circumstances outside our control.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 1–3 business days to update in the carrier’s system after shipment.

5. Lost, Delayed, or Damaged Packages

If your package appears to be lost or has not arrived after the estimated delivery window, please contact us at service@roroak.com with your order number.

If your item arrives damaged, please contact us within 7 days of delivery and include clear photos of the package and item. We will review the issue and help provide an appropriate solution.